Tecnical info

In this section you find detailed informations on the agency fee (1), the Charter of Rights of the Passenger (2), regulations governing tourist packages and the law on consumer protection in respect of distance contracts (3), passport to enter the United States of America (4), on cabin baggage allowed for Great Britain (5), New Rules on Airport Security of the European Union (6) Stop on the paper ticket to the IATA (7) and the delay and cancellation of the flight: what to do? (8), on Fuel surchage (9), on the Treatment of Vs. Personal Data Privacy (10) and the New Rules for U.S. access (11). The paragraphs in parentheses.

1. FEE AGENCY

This Agency for keeping faith with its code of conduct and establish a relationship of absolute transparency with its customers announced that in accordance with the provisions of major trade associations and in accordance with Article 2 of the letter FF DPR 696 of 21 / 12/1996, as of 01/12/03 apply an "agency fee" (law of agency) for services.

2. THE CHARTER OF RIGHTS OF PASSENGER

download Charter of Rights of the Passenger (software required Acrobat Reader)

"L 'Union has set as one of its priorities the affirmation of the rights of passengers, strengthening them and their active knowledge. He then addressed his call for all countries acceding to the Community a capillary action so that information on rights and rules, respect for which is which element in the path towards higher levels of quality service in air travel";

Loyola De Palacio
Vice President of European Commission THE CHARTER OF RIGHTS OF PASSENGER - Second ediction

THE PLANE TICKETS constitute proof of the end of the contract of carriage, which is governed not only by the rules governing general, the General Conditions of Carriage (GCC) that the passenger must be able to see in travel agencies, agencies of airlines and at the airline counters at the airport. An extract of the CGT is annexed to the ticket and generally takes the diction of "Contract Conditions".

FLIGHT RESERVATION

What you do:
- Travel agencies
- Agencies and branches of airline
- By phone at the airline or through your travel agent
- Via the Internet, where provided by the individual airlines
The passenger is entitled to receive from the airline or their representatives about:
- The airline actually take place connecting
- Aircraft type />

- Way of assistance for disabled passengers and unaccompanied minors
- Communication of the code of reservation (PNR - Passenger Name Record)

If you book a travel agency in the passenger can request the screens of computerized reservation system (CRS) in order to inspect all companies engaged in trafficking chosen directly or through an intermediate stop, and all tariffs by they applied rules.
The reservation becomes final only with the issue of the ticket.

The transportation contract is perfected with PURCHASE OF TICKET be carried out within the time specified at the time of booking. The passenger has the right to be informed by the airline or its representative on the rules that govern the transport.
In case of purchase of electronic ticket (system of purchase electronically, instead of the normal ticket, payable by credit card, and subsequent withdrawal of the boarding pass directly to air) the passenger is entitled to receive by the airline receipt of the trip (Itinerary Receipt) with data on the passenger flying with the same information contained in the traditional airline ticket.
COMPENSATION FOR DENIED BOARDING IN CASE OF overbooking FLIGHTS OF LINE (OVERBOOKING) REGULATION COMMUNITY 295/91

In the event that passengers departing from an EU airport are denied boarding because of overbooking operated by the airline, although he is in possession of regular ticket, and is regularly booked to appear on time for acceptance He has the right to choose among:
1. Refund without penalty price of the ticket for the journey not made
2. Alternative flight as soon as possible to its final destination
3. Alternative flight at a later date convenient to him more
In the event that the passenger on an overbooked flight, is offered the opportunity to travel in a class lower than that for which he paid the ticket, he is entitled to a refund of the difference in price.
Whatever the choice, the company has a duty to pay immediately after the denied boarding and without the passenger requests it:
• for flights of less than 3500 Km: 150 Euro (Lit. 290,440). If the company is offering an alternative flight which allows the passenger to arrive at their destination within two hours after the arrival time of flight plans, such compensation may be reduced to 75 euros (Lit. 145,220)
• for flights exceeding the 3500 Km: 300 Euro (Lit. 580,880). If the company is offering an alternative flight which allows the passenger to get there
not more than four hours after the arrival time of flight plans, such compensation may be reduced to 150 euros (Lit. 290,440)
The compensation will be paid in cash or in agreement with the passenger, in travel vouchers and / or other services.
The measure of compensation will be limited to the price of the ticket corresponding to the final destination.

In addition to compensation the company will provide, free of charge, for those who have been denied boarding:
1. a phone call, fax or telex or the place of destination
2. food and drink in a reasonable relation all'attesa flight alternative
3. if they needed one or more nights, adequate accommodation

In the event of denied boarding, as part of a travel package, the airline will pay compensation to the organizer, which in turn will compensate the passenger, against whom is responsible for the fulfillment of the contract.

DELAYED DEPARTURE AND CANCELLATION OF FLIGHT

The passenger must receive information from the airline, his representative or the person who provides assistance passengers, the delay and its causes with their knowledge of themselves from the bodies and within the expected time of boarding. Later the information will be provided at least every 30 minutes.
In case of cancellation of the flight the passenger has the right to request the termination of the contract and thus obtain a refund for the unused ticket, unless further claims in the event of cancellation of eligibility to the carrier.

Alternatively the passenger is entitled to reach their final destination, however, with half a plane, including the use of flights operated by other carriers, albeit at a later date and not later than the validity of the trip. This opportunity is the availability of the passenger, which in any case must be witnessed by the company as to minimize the inconvenience suffered.

If the cause of the delayed departure, even for riprotezione passenger flights canceled, is attributable to the airline, passengers will be entitled to:
• a phone call, fax or telex or the place of destination
• food and drink in a reasonable relation all'attesa flight
• adequate accommodation

TRAVEL ALL INCLUSIVE

If the travel package, resulting from a combination of at least two of the following elements: air travel, accommodation, "" other services ", and including at least one night (Directive 90/314/EEC and Legislative Decree . 111, 17.3.1995), will be the host with which the passenger has a contract to provide the passenger's any kind of assistance

For this type of travel the passenger has the right to know that:
• must receive accurate information by the Travel
• The brochure must be clearly indicated, among other things, destination, itinerary, accommodation, meals, the price and information
General relating to travel documents and visa
• the information contained in binding to the organizer
• Passengers must receive a copy of the sales contract with the stamp or signature organizer
• The passenger has the right to transfer their reservation to another person by giving notice to the organizer no later than 4 days before the departure
• the price can not be changed unless it is expressly provided for in the contract. In this case, however, any increase can not exceed 10% of the original and can not take place in the 20 days prior to departure
• before departure, in case of cancellation under the contract or the cancellation of the package through no fault of the passenger, he or she has the right to choose another package equivalent (same amount listed in the catalog) or higher quality at no extra price. In cases where the package was the replacement of inferior quality, the passenger is entitled to a refund of the difference

The organizer is responsible for any breach of contract terms, so any action will have undertaken to the operator himself.
The passenger can complain by letter with acknowledgment of receipt addressed to the organizer within 10 working days from the date of return.

RESPONSIBILITY 'FOR THE LUGGAGE

INTERNATIONAL TRANSPORT (Warsaw Convention of 1929 and additional protocols)

For loss or damage to checked baggage (delivered at the time of) your rights by the airline, to compensation of up to 17 Special Drawing Rights (SDRs) - about 24 Euro around Lit. 46,470 per kilogram - unless his declaration of greater value.
For loss or damage to cabin luggage, only if you take responsibility of the airline, the passenger is entitled to compensation of up to 332 DSP * - about 461 Euro around Lit. 892,000 - per passenger. < br />
NATIONAL TRANSPORTATION (Code maritime laws and regulations affecting them.

For loss or damage to checked baggage the passenger is entitled by the airline, for damages up to 222.08 euros (Lit. 430,000) for each checked baggage, or up to 17.04 euros (Lit. 33,000) per kilogram, unless his declaration of greater value.
For loss or damage to cabin luggage, only if you take responsibility of the airline, the passenger is entitled to compensation up to 1007.09 Euro (Lit. 1,950,000) per passenger.

RULES 'FOR CLAIMS FOR BAGGAGE

The dispute on the checked baggage must be written and immediately upon return or when the return should be and must be made on forms (PIR - Property Irregularity Reports), available from the baggage, the airline or the airport manager.

The written complaint must be submitted to the company, on pain of revocation
for the NATIONAL TRAFFIC:
within 3 days of observation in cases of damage
within 14 days of return for cases of delay
for international travel:
within 7 days of the finding in cases of damage
within 21 days of return for cases of delay

The hidden damage must be reported to the company, on pain of revocation
for the NATIONAL TRAFFIC:
within 3 days of the return
for international travel:
within 7 days of the return

Claims for damage to the "unchecked baggage":
the right to compensation shall be
for the NATIONAL TRAFFIC:
within six months after its destination and the passenger's responsibility to prove that the damage was due to causes attributable to the company
for international travel:
within two years after a destination

Claims for damage to "checked baggage":
the right to compensation shall be
for the NATIONAL TRAFFIC:
within one year of the return (the company is liable, unless they try it, its employees and responsible have diligently taken all the
necessary and possible measures to avoid damage)
for international travel:
within two years after the return (the company is liable unless it proves that it and its auxiliaries have diligently taken all the measures
necessary and possible to avoid the damage)

RESPONSIBILITY 'FOR THE PEOPLE IN CASE OF ACCIDENT
(RULES COMMUNITY 2027/97):

For the service provided by Community airlines there are no limits of liability for accidents to passengers for damages from death, injury or personal injury.
However for damages up to 100,000 SDRs - approximately 138,800 euros around Lit. 268,754,300 - for the airline passenger Community has an obligation to pay without being able to furnish evidence to liability.
The company must provide for the payment of advances in proportion to the damage suffered within fifteen days after dell'avente entitled to the allowance. In case of death the advance will not be less than 15,000 * DSP - about 20,820 Euro around Lit. 40,313,150 - a passenger.
The non-EU airlines operating to / from and within the European Union and does not intend to apply this system claim are obliged to inform passengers of this situation directly or through agencies and explain to them the scheme later. In this case the responsibility of non-EU airlines, passengers who board in Italy, is still limited (law 274/88) to 100,000 * DSP - approximately 138,800 euros around Lit. 268,754,300 - per passenger.
(*): As defined by the International Monetary Fund and subject to fluctuations against the euro (using the quotation of 1 February 2001: 1 SDR = 1388 Euro)

MANAGEMENT OF COMPLAINTS
Form: understanding what specifically provided for "travel packages" and the "baggage", the complaint must be forwarded immediately to the airport offices of the airline or its representative:
- Orally (including telephone)
- For written (in Italian or in an official language of the European Union)
- By fax
- By e-mail
- The answering machine

Information on how complaints should be provided:
- From personal contact with the audience, which must be identifiable
- From personnel to support the compilation
- Telephone (telephone number listed on the ticket and advertised in airport)
- Communications at institutional
- Via Internet

Right to reflect the complaint:
The airline, or his representative must:
- Respond in writing no later than 30 days (from date internal protocol)
- Suggesting the possibility of conciliation
- Develop an annual account of all complaints received, available to users

Minimum of feedback:
- Date and place
- Requiring receipt
- Deadlines complaint resolution
- Identification structure or person in charge
- Indications for further information
- Abstract process and the possibility of appeal

At the Directorate General of the National Aviation Civile (ENAC)-via di Villa Ricotti 42 - 00161 Roma has established a permanent working group with the task of verifying the actions put in place to protect passenger and Upgrade of the Charter of Rights at variations national regulations and international community.

Warnings on non-compliance with the Charter of Rights and any contributions and suggestions from passengers and industry can be addressed to the offices of District Airport directions of the National Civil Aviation located inside the airport.

3. LEGISLATION ON CONTRACTS A DISTANCE back to index

Directive 90/314/EEC on package tours - Legislative Decree No 111 of 17.03.1995 - Law to protect consumers in respect of distance contracts DL 22.05.1999 n.185

Conditions

Art.1 Rules
The contract is governed by forecasts that follow and the Legislative Decree n.111 of 17 March 1995, by Directive 90/314/EEC, the International Conventions on the subject, and in particular by the Brussels Convention of 20 April 1970, enforced by Law on December 29 1977, n.1084, by the Warsaw Convention of 12 October 1929 on international air transport, enforced by law on May 19 1932, 41, the Berne Convention of 25 February 1961 on rail transport, enforced by Law March 2 1963, n.806, as applicable to services covered by the package, and forecasts concerning the Civil Code and other laws involving, as it does not departed from the provision of this contract.

Art.2 content of the Contract - a description of the package
This contract consists of the General Conditions here, the Special Conditions, above, and by catalog (or program attached "out of print") expressly stated in the Special Conditions. The description of the package which the contract is contained in the Special Conditions, supplemented by descriptions contained in the catalog (or in the attached "out of print) laid recalled.

Art.3 price-revision - advances
The price of the package is given in the Special Conditions of this contract. This price can be changed only in relation to changes in the cost of transport, fuel, charges and taxes, which (for example) fees for boarding or disembarking at ports and airports, and the rate of exchange rate (as provided in the catalog or in the attached "discontinued" given in special conditions). The revision of the price will be determined in proportion to changes of these elements and the Family will be provided the exact indication of the price variation that led to the revision itself. When booking, the Group must pay a deposit equal to 25% of the price. The balance of the price must be paid within the period stipulated by catalog (or in the attached "out of print) called in special conditions. If the reservation is made at a later date to that, as determined above, planned for the balance of price, the traveler will place the full payment upon booking.

Art.4 Guarantee Fund
Under Article .21 d.lgt 111 of 17 March 1995 is set up a fund to guarantee the presidency of the Council of Ministers of which will benefit all travelers in case of insolvency or bankruptcy of the Seller or the Organizer, for the repayment of money paid and repatriation in case of travel abroad. The modus operandi of the Guarantee Fund will be established by decree of President of the Council of Ministers in consultation with the Minister of the Treasury.

Specific arrangements Art.5
The Group may be present at the time of booking, special requests or needs that may be agreements on specific travel arrangements, if this is technically possible. In that case, specific arrangements will be included in the Special Conditions: In the same way will be included in the Special Conditions any changes to the package, as described in the catalog of reference (or in the attached "out of print), which should be agreed between the parties at time of booking. After the conclusion of the contract, any changes they are required by the Group or by the organizer, should be subject to specific agreement to be drawn up in writing.

Art.6 Transfer Contract
The Family, when he is unable to take advantage of the package, can sell the contract to a third party, provided that they meet all the conditions and requirements for use of services covered by the package. In this case, the Family must give notice of its intention to sell the contract to the organizer by registered mail or, in emergencies, telex or telegram, which must be received no later than 4 days before departure, indicating the identity of the transferee (name, surname, sex, date of birth, citizenship.) for the supply will be charged the costs provided in the catalog (or in the attached "out of print") specified in special conditions. Following the sale cedenteed the transferee are jointly responsible for paying the price of the package and expenditure arising from the sale.

Art.7 Rescission - Cancellation
7.1 The Group has the right to cancel the contract without any penalty paid in the following cases: - Increases in the price of the package indicated in the Special Conditions in excess of 10%, - Changes the essential requirements of the contract after the conclusion of the contract ' Organizer and not accepted by the Group. To this end it is stated that the Group must provide written notice to the Organizer your choice to accept or to withdraw within two business days of receipt of the proposed amendment. The basis of the assumptions, or when the organizer cancels the package before departure for any reason except for the fault of the Family itself, it has the following alternative rights: - get another package of quality equivalent, or, if unavailable, higher at no extra price, or a package of lower quality, with a refund of the difference in price: - ricevere la parte di prezzo già corrisposta, entro sette giorni lavorativi dal momento della comunicazione dell'intenzione di recedere o di non accettare la proposta alternativa, ai sensi del comma successivo ovvero dell'annullamento. Il Viaggiatore deve comunicare per iscritto all'Organizzatore la propria scelta di recedere ovvero di fruire di pacchetto turistico alternativo entro e non oltre due giorni dalla ricezione della proposta alternativa. Inoltre, ove ne fornisca specifica prova, il viaggiatore ha altresì diritto al risarcimento degli eventuali danni che avesse subito in dipendenza della mancata esecuzione del contratto. Il Viaggiatore non ha comunque diritto al risarcimento dell'eventuale maggior danno, allorché l'annullamento del viaggio dipenda dal mancato raggiungimento del numero minimo di partecipanti, eventualmente nelle Condizioni Speciali, ed il Viaggiatore abbia ricevuto comunicazione del mancato raggiungimento almeno venti giorni prima della data fissata per la partenza, ovvero allorché l'annullamento dipenda da cause di forza maggiore. 7.2 - Qualora il Viaggiatore intenda recedere dal contratto al di fuori delle ipotesi elencate al precedente punto 7.1 si applicheranno le seguenti penalità, a seconda del momento in cui perviene la notizia del recesso: * 10% sino a 30 giorni prima della partenza * 25% sino a 21 giorni prima della partenza * 50% sino a 11 giorni prima della partenza * 75% sino a 4 giorni prima della partenza * 100% dopo tale data Nessun rimborso sarà corrisposto al Viaggiatore che non potesse effettuare il viaggio per mancanza o inesattezza dei documenti personali validi per l'espatrio, come indicato nelle Condizioni Speciali.
- Receive the price already paid, within seven working days from when the notice of intention to terminate or not to accept the alternative proposal, under the following paragraph or annulment. The Group must provide written notice to the Organizer his choice to withdraw or to receive alternative package not later than two days after receiving the alternative proposal. Furthermore, if it provides specific test, the traveler also entitled to compensation for any damage they had suffered in dependence of non-performance of contract. The Group has no right to compensation for any more damage, when the cancellation of the trip depends on the absence of the minimum number of participants, possibly in the Special Conditions and the Family has received notice of failure to achieve at least twenty days before the date set for departure, or when the cancellation depends on acts of God. 7.2 - If the Group intends to terminate the contract outside the assumptions listed above in paragraph 7.1 will apply the following penalties, depending on when received the news of the withdrawal: * 10% up to 30 days before departure * 25 % Up to 21 days before departure * 50% up to 11 days before departure * 75% up to 4 days before departure * 100% after that date No refund will be paid to friends who could not make the trip for lack o inaccuracy of personal documents valid for foreign travel, as stated in the Special Conditions.

Art.8 changes after the departure
After the departure, where a bulk of the services under the contract can not be done, the organizer must offer an alternative solution for continuing scheduled trips not involving charges of any kind paid by the Group, reimburse him or limits the difference between the services originally planned and carried out unless the compensation of any more damage, which is proven by the Group: If you can not any alternative solution or the Family does not accept for a justified reason, the Promoter provides a means of transport equivalent to a return to the place of departure or any other place agreed, consistent with the availability of the means and places, and glirestituisce the difference between the cost of benefits provided and the services performed until return early.

Art.9 Responsibility dell_organizzatore
The liability in respect of the Organizer Group for damages suffered because of inaccurate or non-fulfillment of obligations under this contract shall be governed by the laws and international conventions mentioned in Article 1. Therefore, in any case the responsibility of the organization, whatever arising in respect of the Group will exceed the limits prescribed by laws and conventions mentioned above, in connection with the alleged damage. The travel agent (Seller) in which the reservation was made of the package, not responding in any case of bonds from emerging travel arrangements, but responds only bond infant in his capacity as an intermediary and the limits for such liability provided by laws and conventions. above. E 'except in any case the responsibility of the buyer and seller if the alleged infringement by the Group depends on the causes attributable to the traveler himself, or attributable to third party unconnected with the provision of benefits under the contract, which is due to accident or a force majeure. The organizer also can not be held liable for any damages arising from services provided by third parties and not part of the package, or that result from initiatives taken by the Group during the journey.

Art.10 Complaint
Each absence in the contract must be challenged by the traveler without delay so that the Organizer, its local representative or escort you put
timely remedy. The Group shall also be subject to revocation, a complaint by sending a letter with acknowledgment of receipt, the Organizer and the Seller, within 10 working days from the date of the return to town.

Art.11 Jurisdiction
For any dispute concerning the organization is exclusively competent Court where he established the organizer

Directive 90/314/EEC on package tours - Legislative Decree No 111, 17.03.199
Legislative Decree 17 March 1995, n.111

Implementation of Directive No. 314/90/CEE
Approved by the Council of Ministers at its meeting of 16 March 1995
Published in the Official Gazette n.88 - Serie Generale - 199 of April 14

THE PRESIDENT OF THE REPUBLIC
Having regard to Articles 76 and 87 of the Constitution;
Given the art. 24 of Law on February 22 1994, n. 146 delegates on the Government to implement the Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours;
Given the need to ensure the implementation of the directive said it ended its term;
Given the decision of the Council of Ministers, adopted at the meeting of 16 March 1995;
On the proposal of the Prime Minister and Minister of Treasury and the Secretary of Budget and Economic Planning responsible for the coordination of EU policies in consultation with the Ministers of Industry, Trade and Industry, Foreign Affairs and grace and justice;
adopts the following legislative decree:
Art. 1 Scope
1. The provisions of this decree will apply to tourism packages defined art. 2, sold or offered for sale in the national territory or from the seller, under Articles 3 and 4, of a properly licensed.
2. This decree also applies to tourist packages negotiated away from business premises, notwithstanding the provisions of legislative decree on January 15 1992, n. 50.
Art. 2 Vacation packages
1. The package tours are subject to travel, package holidays and package tours, from pre-arranged combination of at least two of the items below, sold or offered for sale at an inclusive price, and for a period exceeding twenty-four hours or covering a period of time including at least one night:
a) transport;
b) housing;
c) tourist services not ancillary to transport or accommodation provided for in art. 7 letters i) em), which constitute part of the "package".
2. The separate elements of a package that does not absolve the organizer or the retailer from the obligations of this decree.
Art. 3 Organizer travel
1. For the purposes of this Order, the organizer of the trip is:
a) the one who, in possession of the art. 9 of Law May 17 1983, No 217, realizes the combination of the elements in art. 2 and is obliged under its own name and a lump sum payment to procure a third package tours;
b) the non-profit-making under Article. 10 of Law on May 17 1983, No 217, within the limits set.
2. The organizer can sell package tours directly or through a retailer.
Art. 4 Seller
1. For the purposes of this decree the seller is:
a) the one who, in possession of the art. 9 of Law May 17 1983, No 217, sells, or is obligated to provide tourist packages made in accordance with art. 2 to a flat fee;
b) the non-profit-making under Article. 10 of Law on May 17 1983, No 217, within the limits set.
Art. 5 Consumer
1. For the purposes of this decree, the consumer is buying, the assignee of a package tour or even any person to be appointed, provided that meets all the conditions required for obtaining the services for which the contractor is undertakes to buy without a remuneration package.
Art. 6
The form of contract for the sale of package tours
1. The contract for the sale of tourist packages must be in writing in clear and precise.
2. The consumer must be given a copy of the contract, signed and stamped by or seller.
Art. 7 Elements of the sale of package tours
1. The contract contains the following elements:
a) purpose, duration, date of commencement and conclusion, where it is expected to stay split, with the same period for start and end dates;
b) the name, address, telephone number and terms of the license of the seller or who would sign the contract;
c) price of the package, the details of its review, fees and taxes on landing, boarding and disembarking at ports and airports and other charges paid by the traveler;
d) the amount, but no more than twenty-five percent of the price, payable at time of booking, and the deadline for payment of the balance, this amount is paid as deposit but the effects of which all 'art. 1385 Civil Code does not occur when the withdrawal depends on factors arising not due or is justified by the serious failure of the counterparty
e) details of insurance and supplementary policies agreed with the traveler;
f) conditions and how the guarantee fund under Article. 21;
g) means, characteristics and types of transport, date, time and place of departure and return and the kind of place assigned;
h) if the package includes hotel, its location, tourist class, level, the suitability for people with disabilities, as well as the main characteristics, compliance with the regulations of the host , Meals provided;
i) route, visits, excursions and other services included in the package, including the presence of tourist guides and escorts;
l) deadline by which the consumer must be informed of the cancellation of travel for non-adherence of the minimum number of participants expected;
m) specific agreements on arrangements for the trip expressly agreed with the organizer or the retailer and the consumer at the time of booking;
n) any expenses charged to the consumer for the contract to third;
o) deadline by which the consumer has to make a complaint to the failure or incorrect performance;
p) deadline by which the consumer must confirm their choice in relation to changes in contractual conditions of Article. 12.
Art. 8 Consumer information
1. In the course of negotiations and before the conclusion of the contract, the seller or the organizer to provide written information on general conditions applicable to nationals of European Union's passport and visa with a statement of the terms for the issue, and health care obligations and formalities relating to the performance of travel and residence.
2. Before the start of the trip organizer and seller communicate to the consumer in writing the following information:
a) the times and places of intermediate stops and transport connections
b) the address and telephone number of local representatives of the operator or agent or of local traveler contacted in an emergency;
c) the telephone number of usable or seller in case of difficulties in the absence of local representatives;
d) for travel and stay of a minor abroad, telephone numbers to establish direct contact with the latter or the head of his local residence;
e) about the signing of an optional insurance contract to cover the expenses incurred by the consumer to cancel the contract or for the return
in case of accident or illness.
3. When the contract is signed before the departure, the information contained in paragraph 1 above shall be provided upon conclusion of the contract.
4. And the fact still ban to provide information on the modalities of deceptive services, price and other elements of the contract irrespective of the means by which such information is communicated to consumers.
Art. 9 Brochure
1. The brochure, if available to the consumer, indicating a clear and precise:
a) the destination, mode, type, the category of transport;
b) the accommodation or other type of housing, location, category or level and the main features, its approval and classification of the host;
c) meals provided;
d) the route;
e) general information applicable to the national of a Member State of the European Union's passport and visa stating the terms for the issue, and healthcare obligations and related formalities to be followed for making of travel and residence;
f) the amount or percentage of price to be paid as deposit and the deadline for payment of the balance;
g) an indication of the minimum number of participants necessary for the performance of travel packages and the period within which the consumer must be informed of the cancellation of the package;
h) the words, the way the subject for which it exercises its right of withdrawal under Article. 5 of Legislative Decree of 15 January 1992, n. 50, in the case of contracts negotiated away from business premises.
2. The information contained in binding the organizer and seller in relation to their liability, unless the changes in the conditions therein are not communicated in writing to the consumer before the agreement was made or are agreed by the contractors through a specific written agreement, after the signing.
Art. 10 Assignment of the contract
1. The consumer can replace him, a person who fulfills all the conditions for obtaining the services under the contract, if communicate in writing to the organizer or the seller, not later than four working days before departure , That he is unable to take advantage of the package and the identity of the transferee.
2. The transferor and transferee are jointly liable to the seller or pay the price and any costs associated with the sale.
Art. 11 Revision of the price
1. The revision of the sales price of the package agreed by the parties is permitted only when it is expressly provided for in the contract, even with the definition of the method of calculation, as a result of fluctuations in the cost of transport, fuel, human rights and fees such as landing, landing or boarding in ports or airports and exchange rates.
2. The upward revision may in any case be higher than 10% of the original price.
3. When the increase is greater than the percentage referred to in paragraph 2, the buyer can cancel the contract, reimbursement of amounts already paid to the counterparty.
4. The price may in any case be raised in twenty days before departure.
Art. 12 Changes in contractual />

2. If he does not accept the proposed amendment referred to in paragraph 1, the consumer can cancel without paying a penalty, and the right as provided in Art. 13.
3. Consumers communicate its choice to the organizer or the seller within two working days from the moment he received the notice referred to in paragraph 2.
4. After the departure, where an essential service under the contract can not be done, the organizer must offer an alternative solution for continuing scheduled trips not involving charges of any kind on the consumer, or reimburse him limits Unlike the performance originally planned and carried out unless the damages.
5. If you can not any alternative or consumers will not accept for a just cause, the organizer provides the equivalent transport for their return to their departure or any other place agreed upon, and shall refund the difference between the cost of benefits provided and the services provided until early return.
Art. 13 consumer rights in case of withdrawal or cancellation of service
1. Where the contract in cases provided for in Articles 11 and 12, or the package is canceled before departure for any reason except to blame the consumer, they have the right to receive another package of equivalent quality or higher at no extra price, or a lower quality package after refund of the price difference, or is repaid within seven working days from the time of withdrawal or cancellation, the amount of money already paid.
2. In the cases covered by paragraph 1, the consumer is entitled to be compensated for any additional damage dependent non-performance of contract.
3. Paragraph 2 shall not apply where the cancellation of the package depends on the absence of the minimum number of participants requested and the consumer has been informed in writing at least twenty days before the scheduled date for departure, or due to force majeure, excluding In any case, the excess of bookings.
Art. 14 Non-compliance or inaccurate
1. In case of failure or incorrect fulfillment of obligations assumed by the sale of package tour organizer and seller are required to damages in accordance with their own responsibility, if not prove that the failure or incorrect performance was determined by impossibility ; Of the benefit resulting from a cause they do not fault.
2. The organizer or seller who has other service providers is required to make good the damage suffered by consumers, except the right to retaliate against them.
Art. 15 Liability for personal injury
1. The damage caused to the person dall'inadempimento or incorrect implementation of benefits that are the subject of the package is refundable within the limits of international conventions governing this area, which are part of Italy or the European Union, and in particular , Within the limits set by the Warsaw Convention of 12 October 1929 on international air transport, enforced by law on May 19 1932, No 841, the Berne Convention of 25 February 1961 on rail transport, enforced by law on March 2 1963, No 806, and the Brussels Convention of 23 April 1970 (CCV), enforced by law on December 27 1977, n. 1084, for all other situations where the organizer and liability of the seller, as transposed into.
2. The right to damages shall be three years from the date of returns to the place of departure, unless the term of eighteen or twelve months in terms of performance all'inadempimento transport included in the package for which you apply 'art. 2951 Civil Code.
3. Any agreement that establishes limits for compensation below those provided for in paragraph 1.
Art. 16 Liability for damage other than the person
1. The contracting parties may agree in writing, subject in each case the application of. 1341, the second paragraph of the Civil Code, restriction of damages, other than damage to the person, or dall'inesatta arising from the implementation of the services covered by the package.
2. The restriction referred to in paragraph 1 can not be void, less than the provisions of art. 13 of the International Convention on Travel Contracts (CCV) signed in Brussels on April 23 1970, enforced by law on December 29 1977, n. 1084.
3. In the absence of specific agreement, the damages are permitted within the limits set by art. 13 of the International Convention on Travel Contracts (CCV), signed in Brussels on April 3 1970, enforced by law on December 29 1977, n. And by 1084. 1783 and following of the Civil Code.
4. The right to damages shall be in a year from returns to the place of departure.
Art. 17 Disclaimer
1. The organizer and the seller are exempt from liability under Articles 15 and 16, when the failure or incorrect execution of the contract is attributable to the consumer or stemmed from the fact of a third character unpredictable or unavoidable, or a accident or force majeure.
2. The organizer or the seller promptly about any remedy to help rescue the consumer in order to enable the continuation of the journey, except in each case the right to damages if the defective fulfillment of the contract is attributable to the last .
Art. 18 Right of subrogation
1. The organizer or seller, who satisfied the consumer, are surrogates in all the rights and actions of the latter to third parties.
2. The consumer provides the organizer or the retailer all the documents, information and facts in its possession relevant to the exercise of the right of subrogation.
Art. 19 Complaint
1. Each absence in the contract must be challenged by the consumer without delay so that the organizer, his local representative or escort you put an early correction.
2. Consumers can also complain by sending a registered letter with acknowledgment of receipt, the organizer or the seller, not later than ten working days from the date of the return to town.
Art. 20 Insurance
1. The organizer and seller must be covered by insurance for civil liability to consumers for damages under Articles 15 and 16.
2. And without prejudice to the ability to enter into insurance policies to assist the tourist.
Art. 21 Guarantee Fund
1. It established the Office of the Prime Minister - section 43 relating to expenditure on tourism and entertainment - a national guarantee fund to enable, in case of insolvency or bankruptcy of the seller or the organizer, a refund of the price paid and repatriation of consumers in case of travel abroad, and to provide immediate financial help is available in case of forced return of tourists from non-EU countries during emergencies, whether due to conduct the organizer.
2. The fund is fed by an annual fee equal to 0.5% of the insurance premium required under Article. 20, which is paid into the State budget to be reassigned, by decree of the Minister of Treasury, the fund referred to in paragraph 1.
3. The fund acts for the purpose referred to in paragraph 1, beyond the corresponding to the share as determined under subparagraph 2.
4. The fund may seek reimbursement from the party responsible for failing to fulfill.
5. Within three months after the publication of this decree will be determined by decree of President of the Council of Ministers in consultation with the Minister of the Treasury for the administration and operation of the fund.
Art. 22 Entry into force
1. This Decree shall enter into force six months after the date of its publication in the Official Gazette of the Italian Republic.
This decree, bearing the seal of the state, will be listed by the official acts of the Italian Republic. It obliged to anyone it is to observe and watch it.
Given in Rome, on 17 March 1995
Scalfaro
Dini, President of the Council of Ministers and Minister of the Treasury
Masera, Minister of Budget and Economic Planning responsible for the coordination of EU policies
Clo, Minister of Industry, Trade and Industry
Agnelli, Minister of Foreign Affairs
Mancuso, Minister of Justice
Visto, the Keeper of the Seals: Mancuso

Law to protect consumers in respect of distance contracts DL 22.05.1999 n.185
Legislative decree on May 22 1999, n. 185 "Implementation of Directive 97/7/EC on consumer protection in respect of distance contracts" published in the Official Gazette No 143 of 21 June 1999

THE PRESIDENT OF THE REPUBLIC
Having regard to Articles 76 and 87 of the Constitution;
Given the Directive 97/7/EC of the European Parliament and Council of 20 May 1997 on the protection of consumers in respect of distance contracts;
Given the Law of 24 April 1998, n. 128;
Given the legislative decree on January 15 1992, n. 50;
Having regard to Article 14 of Law 23 August 1988, n. 400;
Given the deliberations of the Council of Ministers, adopted at the meetings of 14 and 21 May 1999;
On the proposal of Minister for Community policies and of Industry, Trade and Industry, in consultation with the Ministers of Foreign Affairs, of Justice and the Treasury, the Budget and Economic Planning;
Adopts the following legislative decree:

Art. 1. D e f i n i t i o n i
1. For the purposes of this decree shall apply:
a) distance contract: the contract relating to goods or services concluded between a supplier and a consumer under a system of sale or supply of services organized distance provider that, for this contract only takes one or more Techniques for distance communication until the conclusion of the contract, including the conclusion of the contract;
b) the consumer: the individual who, in connection with contracts in part a), acting for purposes which are possibly turning to professional;
c) provider means a natural person or legal entity in distance contracts acting as part of its business;
d) means of distance communication refers to any means that without the physical presence of both the supplier and the consumer, may be used for the conclusion of the contract between those parties; a list of techniques covered by this decree and 'given in' Annex I;
e) operator of a means of communication: the person or entity, public or private, whose occupation is to make available to providers one or more means of distance communication.

Art. 2. Scope
1. This decree is applicable to distance contracts, excluding contracts:
a) relating to financial services, a list of which e 'in Annex II;
b) concluded through vending machines or automated commercial premises,
c) concluded with telecommunications operators using public telephones;
d) for the construction and sale or other rights in real estate, except for rental,
e) concluded at an auction.

Art. 3. Information for the consumer
1. In due time, before the conclusion of any contract, the consumer must receive the following information:
a) identity of the supplier and, in the case of contracts requiring payment in advance, the address;
b) characteristics of the goods or services;
c) price of the goods or services, including any fees or taxes;
d) the cost of delivery;
e) mode of payment, delivery of goods or provision of service and any other form of performance;
f) the existence of the right of withdrawal or exclusion of the same Article 5, paragraph 3;
g) and time of return and withdrawal of the property in case of exercising the right of withdrawal;
h) the cost of using the means of distance communication, and when 'calculated on a basis other than the basic tariff;
i) the duration of the validity of supply and price;
l) minimum duration of the contract in respect of contracts for the supply of goods or services operations or periodical.
2. The information referred to in paragraph 1, the commercial purpose of which must be unequivocal, must be provided in a clear and understandable, by any means appropriate to the means of distance communication used, noting in particular the principles of good faith and loyalty in commercial transactions, assessed as the needs of protection of consumer groups particularly vulnerable.
3. In the case of telephone communications, the identity of the supplier and the commercial purpose of the call must be made explicitly clear at the beginning of the conversation with the consumer, void the contract.
4. In the case of use of techniques that allow individual communications, information referred to in paragraph 1 shall be provided, if the consumer demands it, in Italian. In this case, are provided in the same language is confirmation and further information referred to in Article 4.

Art. 4. Written confirmation of the information
1. The consumer must receive confirmation in writing or, at its option, another durable medium available to him and to him accessible to all the information specified in Article 3, paragraph 1, before or upon execution of the contract. By that time, and in the same forms must be provided to the consumer, the following information:
a) information on conditions and procedures for exercising the right of withdrawal under Article 5, including cases of Article 5, paragraph 2;
b) the address of the geographic location of the supplier to the consumer may lodge complaints;
c) information on services and guarantees which exist,
d) conditions of termination in cases of indefinite duration or more than one year.
2. The provisions of this Article shall not apply to services whose performance and 'carried out by a technical communication at a distance, if those services are delivered in one solution and are billed by the technique of communication. Even in this case the consumer must be able to obtain the geographical location of where the supplier can submit complaints.

Art. 5. Exercising the right to withdraw
1. The consumer has the right to withdraw from any distance contract without penalty and without specifying the reason, within a period of ten working days:
a) for goods, from the days of their receipt by the consumer where they have been fulfilled the obligations of Article 4 or the day on which they have been met, if that 'take place after the conclusion of the contract provided that not later than three months after the conclusion thereof;
b) for services, the day the contract is concluded or the day on which have been fulfilled the obligations of Article 4, if this happens after the conclusion of the contract provided that 'no later than three months after the conclusion itself.
2. Where the supplier has not fulfilled its obligations under Article 4, the deadline for exercising the right of withdrawal and 'three months and shall begin:
a) for goods, from the days of their receipt by the consumer;
b) for services, the day the contract is concluded.
3. Unless otherwise agreed between the parties, the consumer can not exercise the right of withdrawal provided for in paragraphs 1 and 2 in the contracts:
a) the provision of services whose performance has begun, with the consent of consumers before the deadline of seven days referred to in paragraph 1;
b) supply of goods or services whose price is' dependent on fluctuations in the financial market that the supplier is not 'can control;
c) Supply of goods made to measure or clearly personalized or which by their nature, can not be returned or are likely to deteriorate or expire rapidly,
d) the provision of audiovisual products and computer software were unsealed by the consumer;
e) Supply of newspapers, periodicals and magazines;
f) service betting and lotteries.
4. The right of withdrawal is exercised by sending, within the time limit, a written notice to the geographic location of the supplier by registered letter with acknowledgment of receipt. The communication can be sent within the same period, also by telegram, telex and facsimile, provided it is confirmed by registered letter with acknowledgment of receipt within 48 hours.
5. Where it has been the delivery of the goods and consumers' obligation to return or make available to the supplier or the person designated by him in the manner and timing set by the contract. The deadline for returning the property can not be less than ten working days from the date of receipt of the property.
6. The only charges payable by consumers for exercising the right of withdrawal under this article is the direct cost of returning the property to the sender, as expressly provided for in the contract.
7. If the right of withdrawal and 'exercised by consumers in accordance with this article, the supplier and' must refund of amounts paid by the consumer. Reimbursement must be free, in the shortest possible time and in any case within thirty days from the date on which the supplier is heard about the right of withdrawal by the consumer.
8. If the price of goods or services, subject to a contract, either wholly or partially covered by credit granted to the consumer, supplier or third parties under an agreement between them and the supplier, the credit is settled law, without any penalty, if the consumer exercises his right of withdrawal in accordance with the provisions of paragraphs. E 'required the supplier to inform the credit grantor third the activity of the right of withdrawal by the consumer. The sums paid by the third that gave the credit to payment of goods or services until they have knowledge that the exercise of the right of withdrawal by the consumer are reimbursed by the third supplier, without any penalty, with the save the payment of interest accrued.

Art. 6. Performance of
1. Unless otherwise agreed between the parties, the supplier must execute the order within thirty days from the day following that on which the consumer has sent his order to the supplier.
2. In case of non-performance of ordination by the supplier, due to unavailability, even temporary, of the goods or services requested, the supplier within the period stipulated in paragraph 1, inform the consumer, as described in Article 4, paragraph 1, and ensure the repayment of amounts already paid for the payment of the supply. Except where the consumer to speak before or at the conclusion of the contract, the supplier can not
meet by running a supply other than that agreed, even if of value and quality equivalent or higher.

Art. 7. Exclusions
1. Articles 3, 4, 5 and paragraph 1 of Article 6 shall not apply:
a) contracts for the supply of food, beverages or other goods for domestic consumption supplied to the consumer's home, his place of residence or his place of work, from distributors who carry out frequent and regular rounds; < br /> b) a contract for the provision of services related to housing, transport, catering, leisure, when at the conclusion of the contract, the supplier undertakes to provide such benefits to a specific date or within a preset time.

Art. 8. Payment card
1. The consumer can pay by card if it is provided between the mode of payment, to be communicated to the consumer to Article 3, paragraph 1, letter e) of this legislative decree.
2. The issuing bank for payment card chargeback to the payments of which he establishes the difference relation to the agreed price or by making fraudulent use of your card payment by the supplier or third, subject Article 12 of Decree-law on May 3 1991, n. 143, converted, with
changes, the Law of 5 July 1991, n. 197. The issuing bank card payment is entitled to charge the supplier the money returned to consumers.

Art. 9. Inertia selling
1. E 'prohibited the supply of goods or services to consumers in the absence of a prior order if the supply includes a request for payment.
2. The consumer is not 'given to any provision in cases of unsolicited supplies. In any case, the lack of response does not mean consent.

Art. 10. Restrictions on the use of certain means of distance communication
1. The use by a supplier of telephone, e-mail to automated calling systems without the intervention of an operator or fax, requires the prior consent of the consumer.
2. Distance communication techniques other than those referred to in paragraph 1 should allow individual communications may be used by the supplier if the consumer does not explicitly stated otherwise.

Art. 11. Waiver of rights
1. The rights granted to the consumer in this Legislative Decree are indispensable. E 'Any agreement contrary to the provisions of this decree.
2. Where the parties have chosen to apply to contract a law other than Italian, the consumer must be recognized conditions of protection provided by this legislative decree.

Art. 12. Penalties
1. Without prejudice to the application of criminal law if the act constitutes a crime, the provider that contravenes the rules set out in Articles 3, 4, 6, 9 and 10 of this legislative decree, or impeding the exercise of the right of withdrawal from consumer in the manner provided for in Article 5 or the consumer does not reimburse the sums paid by them if necessary, and 'punished with administrative penalty lire from a million and ten million lire.
2. In cases of particular gravity 'or relapse, the minimum and maximum limits of the penalty specified in paragraph 1 shall be doubled.
3. The penalties shall be imposed under the Act on November 24 1981, n. 689. Notwithstanding the provisions regarding the powers of investigation of officers and agents of the Judiciary Article 13 of Law on November 24 1981, n. 689, the investigation of violations shall, office or on complaint, the police administrative bodies. The report provided for in Article 17 of Law on November 24 1981, n. 689, and 'submitted to the provincial industry, commerce and industry of the province where there' residence or head office of the trader.

Art. 13. Collective actions
1. In connection with this legislative decree, consumer groups and users are entitled to act to protect the collective interests of consumers, under Article 3 of Law of 30 July 1998, n. 281.

Art. 14. Jurisdiction
1. For civil disputes relating to the implementation of this legislative decree the territorial imperative and 'the court of place of residence or the consumer's home, if located in the State.

Art. 15. Transitional and Final
1. The distance contract must contain a reference to this legislative decree.
2. Until the enactment of a single coordinating the provisions of this legislative decree with the visit by Legislative Decree 15 January 1992, n. 50, the special forms of sale under Article 9 of Legislative Decree 15 January 1992, n. 50, and Articles 18 and 19 of Legislative Decree 31 March 1998, n. 114, the provisions more favorable for consumers in this legislative decree.
3. This legislative decree shall enter into force one hundred and twenty days from the date of publication in the Official Gazette of the Italian Republic.

Annex I
Techniques of article 1, paragraph 1, letter d): printed without address printed address; circular, print advertising with order, catalog, telephone intervention; phone without human intervention an (automatic call, audiotext), radio, videophone (telephone with screen); teletext (microcomputer and television screen) with keyboard or touch screen, email, fax, TV, (teleshopping).

Financial Services Annex II of Article 2, paragraph 1, letter a) investment services, insurance operations and reinsurance, banking, pension funds operazioniriguardanti; services relating to dealings in futures or options. These services include: investment services in the Annex to Directive 93/22/EEC, services of joint investment company and the services covered by the activities subject to mutual recognition of covered l ' Annex to Directive 89/646/EEC, the transactions covered by the activities of insurance and reinsurance of which Article 1 of Directive 73/239/EEC, Annex of Directive 79/267/EEC, the Directive 64 / 225/CEE; Directives 92/49/EEC and 92/96/EC.

4. THE PASSPORT FOR ENTRY TO THE UNITED STATES www.marrasviaggi.com/en/content/tecnical-infoback to index

Under the program Visa waiver program (in esenzione dal visto), may travel to the United States for tourism or business for up to a maximum of 90 days, Italian citizens that:

- Possess a machine-readable passport issued (or renewed) no later than the date of 25 October 2005
- Possess a machine-readable passports with digital photos issued from 26 October 2005 In the short-readable passports issued (or renewed) from 15 April 1998 to 25 October 2005 remain adequate for the purpose of the "Visa Waiver Program" for America until they expire.

Those who require (or renew) a passport to go to the USA from 26 October 2005 must have one with digital photos. The people who need new passport must specify that requirement on the Model 308 under "Remarks" and attach two photographs size 4 centimeters by 4 centimeters with a white background and printed on photo paper (not digital photographs will be accepted).

In case the passport office of the police jurisdiction is not yet technically ready to release it is still necessary to apply for visas. For information, we remind you that the police in Milan, Venice, Florence, Rome, Naples, Palermo and Cagliari are equipped with the necessary technology.
Under the program Visa waiver program (in visa-free) can go to the United States for tourism or business, up to 90 days, the Italian citizens:

- Possess a machine-readable passport issued (or renewed) no later than the date of 25 October 2005
- Possess a machine-readable passports with digital photos issued from 26 October 2005 In the short-readable passports issued (or renewed) from 15 April 1998 to 25 October 2005 remain adequate for the purpose of the "Visa Waiver Program" for America until they expire.

Those who require (or renew) a passport to go to the USA from 26 October 2005 must have one with digital photos. The people who need new passport must specify that requirement on the Model 308 under "Remarks" and attach two photographs size 4 centimeters by 4 centimeters with a white background and printed on photo paper (not digital photographs will be accepted).

In case the passport office of the police jurisdiction is not yet technically ready to release it is still necessary to apply for visas. For information, we remind you that the police in Milan, Venice, Florence, Rome, Naples, Palermo and Cagliari are equipped with the necessary technology.

The cost of the book remains unchanged.

Recall also that these rules also apply to minors. For more details, visit the ' American Embassy .



5 HAND BAGGAGE PERMITTED FOR GREAT BRITAIN back to index

These items that passengers are authorized to carry on board only in plastic bags possibly transparent ":

wallets, purses and Clipboard and their contents (banned the bags by hand);
passport and airline tickets;
on prescription medicines and medical equipment needed during the flight, as a kit for dialysis, with the exception of liquids that can not be formally identified as medicines;
eyeglasses and sunglasses, without custody;
contact lenses without the sterile solution;
baby food, milk (each bottle must be tasted by the passenger first) and the tools needed toilet during the flight (wipes, creams);
feminine hygiene products needed during the trip (pads, towels);
handkerchiefs without their box;
keys except those electronic equipment.

WHAT IT IS 'MAKE
Here is a list of what can not be taken on board aircraft departing from the UK and to be put in luggage in the hold:

- All electrical and electronic
- Mobile phones;
- Cameras;
- Cameras;
- Computer;
- Mp3 players.

6. RULES OF SECURITY AT AIRPORTS OF THE EUROPEAN UNION back to index

From January 2008, the IATA will stop distributing cartacei.Compagnie airline tickets, travel agents, airports and other actors in this sector must be prepared for this important change.
Reach 100% usage of e-ticketing is an ambitious goal that is part of a project comprising 5 key initiatives that were designed to ensure convenience for passengers and savings for the chain: in addition to 100% of E - ticketing pointing to the use of common self-service check in, print boarding passes with bar codes, recognition and identification of luggage with radio frequency technology and the elimination of paper documents to transport cargo through Technology E-freight.
The main advantages of E-tickets are:
savings on costs for the management of paper, printer maintenance, shipping and disposal fee for airlines to use paper tickets.
In terms of passenger, you will be able to plan more easily travel the 'last minute and there is more risk of losing the ticket.
Change issuing paper tickets national
The electronic ticket is the way the issue most commonly used for domestic flights, is now available for destinations
served by Alitalia in Italy and allows Alitalia to make safer and more streamlined administrative procedures.

Please note that the benefits of e-ticketing are many:
E 'fast, safe and simple.
>> Fast because there is no need to withdraw the ticket or receive it via mail.
>> Sure it can not be lost or stolen.
>> Simple because it is sufficient to show an identity card upon check-in and go.

Paper tickets are still available on request but, to cover administrative costs more linked to them since 3 May 2006 will be applied
an additional charge (paper fee) equal to 15 € per ticket. This paper fee will be applied only to itineraries National
where the issue scheduled Electronic.
The paper on the fee will not be refundable and will be applied to the first issue paper tickets completely with Route National.
Is automatically calculated by the system when the paper ticket.

8. Delay and cancellation of the flight: what to do? back to index

The pages of newspapers these days gave ample space to a series of mishaps that many tourists, who were to reach different places both Italian and foreign, have had to face.
Departures delayed with each passing hour until the communication by the airline, the flight was canceled and that the gentlemen travelers could start the next morning.
This type of situation, unfortunately, occur more frequently, so also in Italy was transposed the European directive regulating cases of delay or cancellation of the flight.
I state that the legislation in this regard stipulates that the airline is required to ensure all passengers victims of the delay or cancellation of the flight and free, appropriate administration of meals and drinks and, if necessary, transfer to hotel with the night, and to enable carry out two telephone calls or messages via telex, fax or e-mail.
It should be noted that airlines are required to pay special attention to the needs of persons with reduced mobility and their carers and the needs of unaccompanied children.
It also recognized the consumer the right to receive compensation for the inconvenience suffered.
Very often, however, given the large number of consumers who simultaneously have to be delayed for ever larger scale, these have to manage to an emergency situation.

What to do? The consumer, as well as keep the air tickets and other travel documents and any payment received if he had taken on its own to obtain food and housing, must send a letter with return receipt as soon as possible (on pain of loss the right to any compensation) to the airline where, after briefly explained what happened, demands compensation for the hardships suffered and any costs not provided for that incurred (if, indeed, had had to provide procurase a board and lodging at their own expense).

If the flight delay is part of a package tour (cd "all-inclusive packages"), are still passenger's rights against the airline, but in case of default and complaints, the interlocutor to help each dispute, request for refunds or damages, remains the Tour Operator, which is always liable to the traveler of any breaches of its service providers, including air carriers.
Again, the consumer must retain all documentation relating to the travel package and then forward a letter with return receipt within 10 days from the date of return (penalty to lose the right to any compensation) to tour operators and all 'travel agency where he bought the package of travel in which, after briefly explained what happened, demands compensation for the hardships suffered and any costs not provided for that incurred (if, indeed, had had to procurase to provide board and lodging at their own expense).

Recall that the service SOS Tourist ten years Door specializes in issues of the three tourist groups on the territory Federconsumatori, Adiconsum and Consumer Movement.
You can contact us at 059/2032557 o all'indirizzo email info@sosvacanze.it

daily from Monday to Saturday from 9 to 13:00 and from Monday to Friday from 15.00 to 18.00

In order to protect passengers from the new terrorist threat constituted by explosives in liquid form, the European Union (EU) has adopted new security rules that limiting the amount of liquids that can carry through and beyond the control points of airport security. They apply to all passengers departing from airports in the European Union, including domestic flights, whatever their destination.

This means that the points of airport security check each passenger and their hand luggage will be checked to detect, in addition to other items already prohibited by existing legislation , including any liquids. The new rules do not limit the liquids that can be purchased at shops located beyond the point of control or on board an aircraft operated by an airline to the European Union.

The new measures will apply from Monday, November 6 2006 in all EU airports as well as Norway, Iceland and Switzerland.

WHAT IS THERE 'NEW?

For the preparation of their baggage

While there are no restrictions for liquids placed in baggage (the one delivered at check-in to be picked up at the airport of destination), in hand luggage, that is what is presented them to the airport security checks, liquids are permitted in small quantities.
They should be in containers each with a maximum capacity of 100 milliliters (1 / 10 liter) or equivalent (eg 100 grams) and the containers in question will then be placed in a plastic bag transparent and resealable, to capacity not exceeding 1 liter (ie size equal to about eg 18 x 20 cm). It must be possible to close the bag with its content (that is, the containers should be able to easily enter into it). For each passenger (including infants) will permit the transport of one and only one plastic bag of these dimensions ( see illustration ). They can be transported outside of the bag, and are not subject to limitation of volume, medicines and liquids prescribed for dietary supplements, such as baby food.

At the airport

In order to facilitate supervision required:

- Educate employees to security checks all liquids carried as hand luggage, for consideration;

- Remove jacket and overcoat, they will be submitted separately inspected;

- Remove from your hand luggage laptop computers and other electrical and electronic dimension. They will be screened separately from the hand luggage.

Liquids include:

- Water and other drinks, soups, syrups
- Creams, lotions and oils
- Perfumes
- Sprays
- Gels, including hair and shower
- Contents of pressurized containers, including shaving foam, other foams and deodorants
- Substances pastes, including toothpaste
- Mixtures of liquid and solid
- Mascara
- Any other item of similar consistency

WHAT DOES NOT CHANGE?

It 'still possible:

a. carry liquids in checked baggage (as already mentioned, the new rules affect only hand luggage);

b. transport, in the hand luggage, possibly limiting what was required for air travel, medicines and dietary products such as baby food. You may have to provide proof of need and authenticity of such items;

c. buy liquids such as drinks and perfumes, in shops located beyond the point of safeguards, and also on board an aircraft operated by airlines in the European Union. It will be good not to open before reaching its final destination sealed envelopes in which these products are packaged and keep proof of purchase. Otherwise, through at any intermediate airports, liquids purchased could be seized to security checks.

All these liquids are additional to the amount that must be contained in transparent plastic bag mentioned above.

In case of doubt, before undertaking the journey is well ask your airline or travel agent.
Please be courteous and cooperate with the security and airline staff.

This document was developed on the basis of reporting " New Security Rules at EU Airports - A Brief guide to help you ", drafted by the European Commission, the Association of European Airlines and the Association of International Airports. Its content is informative and summarizes the main elements contained in EU law, any legal action or complaint, therefore, should take only the actual text of the law (Reg. EC 1546/2006 of 4 October 2006.

7. Stop the IATA ticket to the paper back to index